SERVICE ASSISTANT

POSITION PURPOSE

Under the direction of the Roland Care Supervisor, the Service Assistant will support the service team with all activities related to processing warranty claim submissions. The Service Assistant will also manage all administration aspects of Roland Academy. Successful candidate must be self-motivated and goal-oriented with outstanding communication and interpersonal skills.

 


ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Input warranty orders from Service Centers once all the correct information is gathered
  • Process warranty claim forms that have been sent in from Service Centers on a timely basis
  • Research, Communicate & follow-up on incomplete Service Orders
  • Track, receive and inspect returned service parts as required for warranty processing
  • Input new warranty registrations into Sales Force system
  • Record all correspondence with customers into the Sales Force System for follow-up  
  • Sales Force clean-up project: Actively work on maintaining accurate customer information
  • Issue credit adjustments, installation credits, and other adjustment requests to accounting
  • Manage all administration aspects of Roland Academy as instructed by the Knowledge and Training Manager

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PERFORMANCE MEASUREMENTS

  • Timely receipt and processing of returned service parts
  • Timely follow-up and accurate processing of warranty claims from Roland Authorized Dealers
  • Timely preparation of internal warranty and repair activity reports
  • Quality Customer Service in all customer interactions
  • Accuracy of data entry

QUALIFICATIONS 

Education/Certification:       

  • Pursuing AA, BA or BS in Business Administration or related field         

Required Knowledge:

  • General Knowledge of related organization polices
  • Medium to advanced knowledge of MS Office applications

Experience Required:

  • Experience in an office environment a plus

Skills/Abilities:

  • Must have excellent verbal and written communication skills
  • Must type minimum of 35wpm accurately
  • Must have professional demeanor with friendly personality
  • Must be able to multi-task and be extremely organized
  • Must be self-motivated and be able to work independently
  • Must be proficient with MS Word, Outlook.
  • Must have intermediate Excel skills
  • Able to communicate in Spanish a plus

Empleador de Oportunidades Equitativas

Roland DGA Corporation cumple con todos los reglamentos sobre equidad en el empleo.

Roland DGA Corporation es un Empleador de Oportunidades Equitativas cuya política se cerciora de que todos los empleados y los empleados potenciales sean tenidos en cuenta para todos los puestos con base en sus calificaciones y habilidades, sin tener en cuenta la raza, el color, el sexo, la religión, el embarazo, la ascendencia, la edad, la procedencia nacional, el estado de ciudadanía, el estado de veterano, la orientación sexual, el estado civil, la discapacidad física o mental o cualquier otro estado protegido legalmente.


Información Adicional

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